Computer Services

                                                                                                                                               

Computer Workstations

 We manage software program provides affordable proactive IT management and support to growing businesses. Utilizing our unique framework for providing managed IT services, We provides a range of proactive services to keep your computer systems and it utility up and running and your people and business productive.

Features

·         Site Assessment and Inventory

·         Proactive Service

·         Management and Status Reporting

·         Best Practice Driven

·         Automated and Reliable

Benefits

·         Reliability

·         Security

·         Consistency

·         Productivity

·         Cost Management and Control

·         Performance

·         Managed Expansion and Growth

Our goal is to serve as your technology partner with a focus on providing solutions. We use a consultative approach to evaluate your business and technology needs and then advise on the best solutions for your current and future needs. Saab Tech can save your organization time and money through better use of appropriate technologies.

We can help you with your IT procurement whether you have a specific requirement or need advice on how to develop your current IT system. 

• Analyzing your operational requirements
• Researching the best options of hardware and software to meet your needs
• Purchase, implement and commission the proposed hardware and software solution.

 We have developed strong relationships with the industry's leading suppliers and we can negotiate competitive prices on your behalf.  We can also help to speed up the procurement processes through our established relationships with vendors, to get you up and running quickly and efficiently.  We can help you develop your IT system to increase your efficiency and effectiveness, as well as stay within your budget constraints.

System Administration Based on Your Business Needs

Your annual Workstation Managed IT Service contract can be bundled with discretionary onsite system administration hours that you can use whenever you need our engineers to perform tasks on-site. You may also purchase additional on-site hours, at a special price, for such tasks as break/fix occurrences, initial system deployment, and major OS upgrades.

During the initial implementation, our engineers will discuss all steps of the implementation with you prior to beginning. They will then install the software necessary for remote administration, performing any reconfiguration required to bring all administered systems to a known state for easier monitoring and management. Configuration changes are documented and provided to you.

Service and Deliverables to Keep Your System Running Right

The Workstation Managed IT Services program provides the critical tasks to keep your system up and running. Tasks conducted by our Managed Services engineers to enable workstation managed IT services include:

·         Site Assessment

- Review system infrastructure and network security policies

·         Network Consistency

- Bring infrastructure and systems to a known state; install applications, patches, or updates required

·         Site Database

- Inventory database containing your system hardware and software

·         Review Managed Service Activities

-           Service and support procedures, discretionary on-site time, and the parameters of the service

 

On-going Managed Services include:

·         User Account Management

·         Security Patch Management

·         Software License Reporting

·         Client Network Configuration Management

·         24x7 Workstation Monitoring

·         Disk Space, Partition and Usage Management

·         Software Deployment

·         End User Remote Control

·         Management Reporting

·         System Inventory Reporting

On-Site System Administration Service

Most tasks Comprehensive System Administration Services

Benefits

·         Increase efficiency: respond faster to problems and meet required service levels

·         Increase effectiveness: only used when needed

·         Realize value: reduce your cost of ownership

Comprehensive Services

Your on-site engineer can perform any of these tasks:

·         Setup and deployment of new systems

·         Assist with the allocation of system resources

·         Assist in hardware failure determination and resolution

·         Assist in hardware maintenance as required; diagnosis and repair of defective hardware by replacing parts; and installation of hardware upgrades and new systems

Third-Party Software Support Coordination

As an added service, Saab Tech will provide support coordination for the self-user application software.

Features

·         One number to call for issues with self-user application systems

·         Provide a technical liaison to application

·         Track issues through resolution

·         Provide matrix and analysis of issues

Benefits

·         One point of contact - easy to remember and hand off for all aspects of the issue

·         Consistent communication – helps to expedite a resolution

·         Increased efficiency – users do not have to wait on-line with software application representatives to resolve issues